AI Guru LLC ("we," "our," or "us") operates Plazee, a commercial property management platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

1. Information We Collect

1.1 Information You Provide

We collect information you voluntarily provide when using Plazee, including:

Account Information: Name, email address, phone number, company name, and password when you create an account.
Property Data: Property addresses, unit information, lease terms, and related documentation you upload.
Tenant Information: Tenant names, contact details, lease agreements, payment history, and communication records.
Financial Data: Bank account information for reconciliation, invoice data, payment records, and accounting entries.
Documents: Files you upload including leases, invoices, statements, and maintenance records.
Communications: Messages, emails, and support requests you send to us or through our platform.

1.2 Information Collected Automatically

When you access Plazee, we automatically collect:

Device Information: IP address, browser type, operating system, and device identifiers.
Usage Data: Pages visited, features used, time spent, and actions taken within the platform.
Cookies: We use cookies and similar technologies to maintain sessions and improve user experience.
Log Data: Server logs including access times, error reports, and referring URLs.

1.3 Information from Third Parties

Payment Processors: We receive transaction confirmations from Stripe for online payments.
Bank Data: When you import bank statements, we process transaction data for reconciliation.
AI Processing: We use OpenAI's services to process invoices and documents; this data is handled per their privacy policy.

2. How We Use Your Information

We use collected information to:

Provide, maintain, and improve Plazee services
Process transactions and send related information
Generate automated charges, late fees, and financial reports
Enable AI-powered features including invoice extraction, bank reconciliation, and maintenance triage
Send administrative messages, updates, and security alerts
Respond to your comments, questions, and support requests
Monitor and analyze usage patterns to improve our service
Detect, prevent, and address technical issues and fraud
Comply with legal obligations and enforce our terms

3. How We Share Your Information

We do not sell your personal information. We may share information in these circumstances:

Service Providers: With vendors who assist in operating our platform (hosting, payment processing, email delivery, AI processing).
Legal Requirements: When required by law, subpoena, or government request.
Business Transfers: In connection with a merger, acquisition, or sale of assets.
With Your Consent: When you explicitly authorize sharing with third parties.
Tenant Portal: Tenants can access their own ledger, payment history, and lease information through the portal.

4. Data Security

We implement appropriate technical and organizational measures to protect your information:

Encryption of data in transit (TLS/SSL) and at rest
Secure password hashing using industry-standard algorithms
Role-based access controls limiting data access to authorized personnel
Regular security assessments and monitoring
Audit logging of system access and changes

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We also retain data as necessary to:

Comply with legal obligations (tax records, audit requirements)
Resolve disputes and enforce agreements
Maintain business records as required by law

Financial records are retained for a minimum of seven (7) years per IRS requirements. You may request deletion of your account, subject to our legal retention obligations.

6. Your Rights

6.1 Access and Portability

You may access, download, or request a copy of your personal data at any time through your account settings or by contacting us.

6.2 Correction

You may update or correct your account information directly in the platform or by contacting support.

6.3 Deletion

You may request deletion of your personal information. Note that we may retain certain data as required by law or for legitimate business purposes.

6.4 Opt-Out

You may opt out of non-essential communications by updating your notification preferences or clicking "unsubscribe" in our emails.

7. New Jersey Consumer Privacy

If you are a New Jersey resident, you have additional rights under the New Jersey Consumer Privacy Act:

Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you.
Right to Delete: You may request deletion of personal information we have collected, subject to certain exceptions.
Right to Opt-Out: You may opt out of the sale of personal information. Note: We do not sell personal information.
Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise these rights, contact us at [email protected] or use the contact form on our website. We will respond to verifiable requests within 45 days.

8. Children's Privacy

Plazee is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.

9. Third-Party Services

Our service integrates with third-party services including:

Stripe: For payment processing (Stripe Privacy Policy)
Amazon Web Services: For hosting and email services
OpenAI: For AI-powered document processing (OpenAI Privacy Policy)

These services have their own privacy policies, and we encourage you to review them.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of Plazee after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: [email protected]
Address: AI Guru LLC, New Jersey, United States